We continue to care for your pets as we always have. Our technicians are dedicated to their jobs and it angers me to see my staff upset after an interaction with a hateful client while they are simply doing their jobs.
We are proud to have been a part of slowing down this deadly virus and despite your personal beliefs we have every right to decide how you are to behave in our hospital. A temper tantrum will not give you access to our exam rooms faster. We have had multiple clients complain about things that are out of our hands. One of my favorite client complaints is “how it is always busy at our hospital and how it is always overbooked”, and then proceeds to tell us how to run our business.
Those clients are correct. It is like this day in and day out. We barely have time to use the restroom let alone get a break or lunch. We are yelled at and criticized on a daily basis, all because we are extremely good at what we do. We all have a wonderful passion for our jobs. There is no better job in the world then the joy of helping these little angels we call “pets”. And for this privilege we are abused on a daily basis. The same people who complain that we “overbook” are the same people who get on social media and slam us when we explain we can’t possibly see another patient.
Please plan ahead. We are sometimes booked out a few weeks for appointments and surgeries. Make your recheck appointment while you are here for your initial visit. If your pet needs an exam or updates for vaccines or other wellness services please do not wait until the last minute and then be upset because we do not have an available time slot for you. Poor planning on your part does not constitute an emergency on our part.
We have business hours for a reason. If you call at 5:55pm because your pet has been vomiting for three days you will be referred to our local Emergency Veterinary Hospital. An appointment like this could take hours to work up. We all have lives and families outside of work so please be respectful of this. Remember we are the same people who just worked ten hours without a break.
For those who grace our hospital with your presence and cannot find it within yourself to be a decent human being, please know that your behavior will not be tolerated. Let me assure you, your pets are in great hands. If this is even a question or concern in your mind then you need to reevaluate your trust in us and seek veterinary care elsewhere.
Let me be very clear, if you have an issue and cannot speak to us with courtesy we will be more than happy to send your pet’s medical records elsewhere and you will be dismissed from our practice.
Last, but not least, for those of you that have been bringing your pets to us for years and have nothing but gratitude for our services, we truly thank you. You keep us going and help to stoke our fire when it has been nearly extinguished. We can not tell you how much your support and kindness means to us.
Sincerely,
Dr. Kristine Butto-Brownlee
and the exhausted doctors and staff of Cahill Veterinary Hospital