Cahill Veterinary Hospital

IMPORTANT

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Please read in full as our hours are not yet back to normal.

Monday – Thursday 9am-6pm

Friday 9am-5pm

Saturday 9am-2pm

Now that we have been able to start some normal practices, we would like to take a moment to thank our clients for their patience and understanding. We are all writing the history books here and helping to mold the outcome.

Moving forward, we would like to make our clients aware of some changes. To keep up all as safe as possible, we are currently only offering curbside service. We ask that you do NOT PAY IN CASH. We will be collecting payments over the phone.

We ask for your continued patience and cooperation during this time.

The location of Cahill Veterinary Hospital is peaceful and off the beaten path. It exemplifies the philosophy of medicine that is practiced, which is an integration of Western and Eastern philosophies to provide care that is tailored to each animal’s needs that also considers the owner’s needs and lifestyle. Cahill Veterinary Hospital tries to provide the best possible care at affordable prices and will customize treatment plans to meet the animals needs and the owner’s budget.

We are able to focus on the animal as a whole and provide alternative treatment plans should conventional therapies fail to be an option. We also find that a combination of conventional and alternative therapies often work best for chronic illnesses and cancer patients. We love being able to help animals that have been unable to find relief through other standard treatments.

We want to be your other family doctor! Call us today to schedule an appointment at (734) 782-3131.

We appreciate payment when services are rendered. We do not bill for services.
Payment methods we accept:

• Cash
• Personal check
• Visa
• Mastercard
• Discover
• American Express
• Care Credit
  Care Credit is a credit card for medical services you can apply for with instant approval. You can apply
  here with us or online. No annual fee and interest free for 6 months.

Cahill Veterinary Hospital’s Policy for Zero Tolerance

I have decided that we need to set down some rules and guidelines for clients coming to Cahill Veterinary Hospital.

Our quality of life as veterinarians and veterinary staff are truly being affected by a very concerning societal shift. It boils down to the fact that we are tired, we are human and we simply want to be treated with kindness.

Since the Covid-19 virus has become an issue in the USA we have experienced a surge of nasty, unsatisfied, unreasonable and entitled clients. Unfortunately this is not a local issue, but has become a nationwide trend. The recent worldwide and national events have understandably put people on edge.

As you know, we have been on the front lines during the epidemic. We have not been given the luxury of downtime or quarantine. We continue to care for your pets as we always have. Our technicians are dedicated to their jobs and are out in the rain and sweltering heat so that your pets can get medical care.

It angers me to see my staff upset after an interaction with a hateful client while they are simply doing their jobs. We have implemented protocols to allow us to follow social distancing guidelines set by the state of Michigan. A few very important changes are:

• Only one person in the building per patient
• All staff and clients wear masks and temperatures are taken when entering the building
• Each room is heavily sanitized between each client
• Two people only in the building for euthanasia or they can be performed outside
• Offering curbside appointments which allow our clients to remain in their cars if they desire

We are proud to be a part of slowing down this deadly virus and despite your personal beliefs we have every right to decide how you are to behave in our hospital. A temper tantrum will not give you access to our exam rooms faster. We have had multiple clients complain about things that are out of our hands. One of my favorite client complaints is “how it is always busy at our hospital and how it is always overbooked”, and then proceeds to tell us how to run our business.

Those clients are correct. It is like this day in and day out. We barely have time to use the restroom let alone get a break or lunch. We are yelled at and criticized on a daily basis, all because we are extremely good at what we do. We all have a wonderful passion for our jobs. There is no better job in the world then the joy of helping these little angels we call “pets”. And for this privilege we are abused on a daily basis. The same people who complain that we “overbook” are the same people who get on social media and slam us when we explain we can’t possibly see another patient.

Please plan ahead. We are booked out a few weeks for appointments and surgeries. Make your recheck appointment while you are here for your initial visit. If your pet needs an exam or updates for vaccines or other wellness services please do not wait until the last minute and then be upset because we do not have an available time slot for you. Poor planning on your part does not constitute an emergency on our part.

We have business hours for a reason. If you call at 5:55pm because your pet has been vomiting for three days you will be referred to our local Emergency Veterinary Hospital. An appointment like this could take hours to work up. We all have lives and families outside of work so please be respectful of this. Remember we are the same people who just worked ten hours without a break.

For those who grace our hospital with your presence and cannot find it within yourself to be a decent human being, please know that your behavior will not be tolerated. For those concerned about your pet being without you in our hospital or treatment room, let me assure you they are in great hands. If this is even a question or concern in your mind then you need to reevaluate your trust in us and seek veterinary care elsewhere.

Let me be very clear, if you have an issue and cannot speak to us with courtesy we will be more than happy to send your pet’s medical records elsewhere and you will be dismissed from our practice.

Last, but not least, for those of you that have been bringing your pets to us for years and have nothing but gratitude for our services, we truly thank you. You keep us going and help to stoke our fire when it has been nearly extinguished. We can not tell you how much your support and kindness means to us.

Sincerely,
Dr. Kristine Butto-Brownlee
and the exhausted doctors and staff of Cahill Veterinary Hospital